Passenger Services

Opening Hours
The Terminal Building is open from 5:00am until after the last flight of the day.

Accommodation Information
Free phone accommodation house directory is available in arrivals.

Banking There are two automatic teller machines installed in the terminal, situated adjacent to the seating area for the newly renovated café in the terminal building, and in the secure area against the escalators. Access to most major banking accounts is provided.

Public Amenities
Toilets are situated in the terminal building near the check in areas, baggage collection and the ground floor arrivals/departures area.

Special Needs
Disabled toilets are situated in the terminal building near the check in counters, baggage collection and the ground floor arrivals/departures area.

Baby Care Facilities
Baby Care Facilities are situated near the check in counters, baggage collection and the ground floor arrivals/departures area in the terminal building. Feeding cubicles with change facilities are provided as well as toilet facilities, nappy disposal unit and a wash basin. We also offer a baby bottle warmer in the parent rooms.

Trolleys
Trolleys are provided for your convenience. They are available for collection at the stables provided. Charge is a gold coin that is refunded once returned to stable.

Luggage
Luggage is not to be left unattended at Townsville Airport due to strict security regulations. Please note that there are no locker hiring facilities at the airport.

Lounges
The arrivals and departures lounge is located in the central part of the terminal. To enter the lounge you need to pass through security screening and ensure that you follow the directions of the security personnel at the airport. The travelling public, “meeters and greeters’, and visitors may access the central lounge area. Qantas Club members can access the Qantas Club Lounge facilities after passing through security screening. The Qantas Club Lounge is situated to the left of the security screening area.

Recycling
Recycling facilities are available to the public as part of the National Public Place Recycling Scheme. These are located in the terminal at the main exits and in the sterile area.