Frequently Asked Questions

At the airport

Is the Airport open 24 hours?

The Townsville Airport Terminal is open from 4:30am and closes at 11:00 pm every day. For security reasons the Terminal is “locked down” between 11:00 pm and 4:30 am and therefore passengers, and other persons, are not permitted to enter the Terminal during this time, nor sleep in the Terminal overnight. Townsville Airport car parks open at 5:00am and close after the last flight arrival has cleared. For overnight accommodation options, please click here.

How do I provide feedback on my experience at Townsville Airport?

For further information on Townsville Airport or to provide feedback, please phone (07) 4727 3211 between 8.00 am – 5.00 pm weekdays. You can also contact the Customer Service Officers within the Terminal by phoning 1800 225 878  (Local) or 0408 715 500.

If you would like to provide any feedback to Townsville Airport or have a complaint about your experience within the Airport, please email info@tsvairport.com.au or phone our reception during office hours on (07) 4727 3211.

Where is the International Terminal Located?

The international and domestic  arrivals and departures are all located within the main terminal building which means that rechecking is an easy process.  The International terminal is at the far left hand off the terminal at the opposite end of the terminal to the baggage carousels.

A map can  be found here

Is there international currency exchange or Duty Free at Townsville Airport?

There is currently no facility to exchange money at Townsville Airport. Please ensure that you have made arrangements in Townsville prior to your arrival at Townsville Airport.

There is currently no duty free facility within the International terminal.  This option has been explored and could be developed at a later stage.

 

Are there ATMs at Townsville Airport?

There are two ATMs available in the terminal.  One is located before screening and one in the departures area.

How do I find out if my flight is delayed?

Refer to the Flight Information Display System (FIDS) either on the Townsville Airport website or inside the terminal. Alternatively you can contact your airline direct.

What is the weight limit I can take in my carry on luggage?

Please check with the airline you are flying with for weight allowances on domestic and international flights. Airlines often include this information on the back of your flight itinerary/eticket.

Who can I contact regarding lost property?

If you have left your property on board your flight, please contact your airline direct. If however you have lost something in the terminal, please contact the Customer Service Officers on 1800 225 878  (Local) or 0408 715 500. Customer Service Officers are available seven days per week during airport operating hours.

To and from the airport

How early do I have to be at the airport before my flight?

With extra security now at the airport you are required to check in 45 minutes prior to departure for domestic flights and 90 minutes prior to departure for international flights. Please check with your airline for specific times.

Parking

Is the car park open 24 hours?

How much will it cost to park at Townsville Airport?

A number of parking options are available at Townsville Aiport for both long and short term parking. Find out more information on our parking page.

Why is there is no parking in front of the terminal?

Townsville Airport must abide by the security regulations determined by the Commonwealth Government.
Townsville Airport  is a ‘Restricted Parking Zone’ – no parking area unless otherwise authorised. Passenger drop off and collection at the terminal is restricted to the following:

 -  Passenger set down is allowed at the front of the terminals as per signage. Australian Road Rule 168 for ‘No Parking’ signs, states drivers must remain with their vehicles and are to drive on within the required time of 1 minute.

 - Vehicles displaying a disabled permit sticker are permitted double the time in the pickup/drop off area (as per Australian Road Rule 206) – meaning drivers with a disabled sticker can park for 2 minutes at the passenger set down area (instead of the 1 minute allocation given to other vehicles).

- Drivers of vehicles displaying a disabled permit sticker must still remain with their vehicle; they cannot leave their vehicle unattended.

- The regulations surrounding ‘Bus Zones’ (Australian Road Rule 183) and ‘Loading Zones’ for authorised vehicles (Australian Road Rule 179) remain consistent for all vehicles – there are no exceptions for drivers displaying a disabled permit sticker.

 - There are clearly marked spaces for vehicles displaying disabled permit stickers in both the short and long-term car parks at Townsville Airport. They are located closest to the walkways.

If I have a disabled sticker on my vehicle, can I stop in front of the terminal?

Drivers dropping off or picking up disabled person(s) kerbside at the front of the terminal must remain with the vehicle. This is due to increased security procedures implemented at all airports throughout Australia. Townsville Airport must abide by the security regulations determined by the Commonwealth Government.

Passenger drop off and collection at the terminal is restricted to the following:

- Vehicles displaying a disabled permit sticker are permitted double the time in the pickup/drop off area (as per Australian Road Rule 206) – meaning drivers with a disabled sticker can park for 2 minutes at the passenger set down area (instead of the 1 minute allocation given to other vehicles).

- Drivers of vehicles displaying a disabled permit sticker must still remain with their vehicle; they cannot leave their vehicle unattended.

Should the driver need to leave the vehicle to assist the passenger, a number of alternate options are available:

Option 1: Arrange for a third person to travel to the airport with the driver to escort the disabled person(s) into the Terminal whilst the driver remains with the vehicle.

Option 2: Parking your vehicle in the disabled parking positions located in the car park within close proximity to the Terminal. If you enter and exit the car park within 10 minutes it is free.

Option 3: There are public transport vehicles that are able to transfer you to the airport and drop you at the front of the Terminal  including taxis, hire cars and shuttle bus services

Airport development

What are the future plans for development at Townsville Airport?

The Townsville Airport 2011 Master Plan can be viewed here

Aircraft noise

Who do I contact about aircraft noise concerns?

Townsville Airport is a Joint User facility. Noise management on airport is controlled by aircraft noise abatement procedures and routine aircraft noise monitoring undertaken by the Airport and the Department of Defence (DoD) . The RAAF base Townsville manage the toll free noise enquiry hotline for any community complaints. TAPL and the RAAF Townsville work in partnership to respond to any public concerns.

Please call the Aircraft Noise Enquiries hotline on 1800 802 584 to lodge any noise complaints.

How are flight paths chosen?

Ideally, aircraft fly by the most direct route and at the optimum altitude for reasons of economy and efficiency of flight operations. However, it is not always possible for aircraft to fly optimum routes because of noise and safety considerations and the competing demands of other airspace users.
Some of the factors that influence flight paths are:

 - runway orientation
- the need to separate arriving and departing aircraft
- the need to provide an appropriate safety buffer around aircraft following the same path or on intersecting paths
- the need to integrate the flight paths for each airport in the region
- aircraft performance limitations, e.g. rate of turn, climb and descent rates
- avoidance of hills or other obstructions
- minimisation of noise impact where possible
- weather conditions
- avoidance of restricted airspace, (usually for security or safety reasons)
- efficient use of airspace.

What are flight paths and flight zones?

While flight paths are often depicted as single lines on a map, it is not possible for all aircraft following a particular flight path to fly precisely along the same line. In practice, flight paths tend to be corridors that can be a number of kilometres wide.

Whereas flight paths show where the aircraft fly most of the time, flight zones are also shown to describe in more general terms the airspace that may be used by aircraft operating to and from the airport. The flight zones include all the flight paths and adjacent airspace which may be used by aircraft for safety and other operational reasons. At some times, aircraft will be seen and heard anywhere in the flight zone around an airport.

Aircraft operating at low altitudes creating the most noise are generally found within a radius of about 10 nautical miles (19km) from the aerodrome. For example, an aircraft preparing to land would be at an altitude of about 3000 feet (approximately 900 m) at 10 nautical miles from the runway threshold. Departing aircraft are usually higher than arriving aircraft at equal distances from the aerodrome. Aircraft will, of course, also be seen and heard outside this 10 nautical mile radius.

Passengers with special needs

What can I do before arriving at the airport if I have special needs as a passenger?

To request assistance, please contact your airline directly when making a reservation and advise them if you have any special needs requirements. This will enable the airline to inform you and, where required, make suitable arrangements at the airport or during the flight to assist you.
Please refer to your airline’s Conditions of Carriage for all information relating to passenger assistance.

Does Townsville Airport have disabled access facilities?

Townsville Airport wants to ensure that our customers with special needs are able to travel as comfortably and hassle-free as possible. A Disability Access Facilitation Plan has been produced for Townsville Airport and details the services and facilities available for our passengers with special needs.  Click here for more information.

Is there disabled parking available?

Accessible parking for the mobility impaired is provided within all public carparks at Townsville Airport. These spaces are reserved for disabled parking and may only be used by those who are genuinely disabled. For this reason, vehicles parking in these designated areas must display a valid Disability Parking Permit on the vehicle while parked.

Environment

What is Townsville Airport’s commitment to environmental sustainability?

Townsville  Airport operates under the Airports Act 1996 and Airports (Environmental Protection) Regulations 1997 (administered by the Department of Infrastructure, Transport, Regional Development and Local Government).

Click here to view Townsville Airport’s Environment Vision and Policy or to download a copy of the Airport Environment Strategy (AES).

Employment

How do I get a job at Townsville Airport?

Townsville Airport, through our parent company Queensland Airports Limited, is always looking for like-minded thinkers that have a passion for innovation and want to become part of a group of regional aviation specialists. Click here to see current employment opportunities at Townsville Airport or within the QAL Group.