Help us keep you safe
We are working with our passengers to support safe air travel.
A range of hygiene and communication measures are in place throughout the terminal to help keep our passengers safe, including increased cleaning and hand sanitiser available in several locations.
We are asking you for your help – and here’s what you can do:
- Use online options to check in and book parking
- Don’t travel if you are sick
- Practise good personal hygiene
- Follow the markers in place throughout the terminal, physically distancing where practical
- Download the COVIDSafe app
The Townsville airport terminal is open when passenger services are operating. Opening hours remain reduced, but are increasing as airlines put on additional services.
Due to changes to flight schedules, there has been a temporary change to the operating hours of some of our food and beverage and retail operators. We apologise for any inconvenience.
The hours of operation for the runway and associated airfield operations remain unchanged for general aviation and other activities.
Flight information and changes
Please contact your airline or travel agent about flight bookings. Contact details can be found here.
To prevent the spread of COVID-19, the Federal Department of Health advises practising good hygiene, including:
- Cover your coughs and sneezes with your elbow or a tissue
- Put used tissues straight into the bin
- Wash your hands often with soap and water
- Use alcohol-based hand sanitisers
- Avoid touching your eyes, nose and mouth
- Clean and disinfect frequently used surfaces such as bench tops, desks and doorknobs
- Clean and disinfect frequently used objects such as mobile phones, keys, wallets and work passes
- Increase the amount of fresh air available by opening windows or adjusting air conditioning
- Stay 1.5 metres away from other people whenever possible
Further information can be found here.
You should also follow Federal Department of Health advice for travellers.
Restricted entry to Queensland
Visitors coming from COVID-19 hotspots - which are outlined on the Queensland Government website here - are currently unable to access or quarantine in Queensland. If visitors from hotspots travel to Queensland, they will be turned around - there are limited exceptions. Queensland residents returning form COVID-19 hotspots will be able to enter the state, but they must quarantine in a hotel for 14 days at their own expense. Anyone travelling into Queensland must complete a Queensland Border Declaration Pass.
Quarantine information for people arriving in Queensland from overseas