COVID-19

Help us keep you safe

We are working with our passengers to support safe air travel.

A range of hygiene and communication measures are in place throughout the terminal to help keep our passengers safe, including increased cleaning and hand sanitiser available in several locations.

We are asking you for your help – and here’s what you can do:

Use online options to check in and book parking
Don’t travel if you are sick
Practise good personal hygiene
Follow the markers in place throughout the terminal, physically distancing where practical
Download the COVIDSafe app

Operating hours

The Townsville airport terminal is open when passenger services are operating. Opening hours remain reduced, but are increasing as airlines put on additional services.

Due to changes to flight schedules, there has been a temporary change to the operating hours of some of our food and beverage and retail operators. We apologise for any inconvenience.

The hours of operation for the runway and associated airfield operations remain unchanged for general aviation and other activities.

Flight information and changes

Please contact your airline or travel agent about flight bookings. Contact details can be found here.

Health advice

To prevent the spread of COVID-19, the Federal Department of Health advises practising good hygiene, including:

Cover your coughs and sneezes with your elbow or a tissue
Put used tissues straight into the bin
Wash your hands often with soap and water
Use alcohol-based hand sanitisers
Avoid touching your eyes, nose and mouth
Clean and disinfect frequently used surfaces such as bench tops, desks and doorknobs
Clean and disinfect frequently used objects such as mobile phones, keys, wallets and work passes
Increase the amount of fresh air available by opening windows or adjusting air conditioning
Stay 1.5 metres away from other people whenever possible

Further information can be found here.

You should also follow Federal Department of Health advice for travellers.

Restricted entry to Queensland

Visitors coming from COVID-19 hotspots - which are outlined on the Queensland Government website here - are currently unable to access or quarantine in Queensland. If visitors from hotspots travel to Queensland, they will be turned around - there are limited exceptions. Queensland residents returning form COVID-19 hotspots will be able to enter the state, but they must quarantine in a hotel for 14 days at their own expense. Anyone travelling into Queensland must complete a Queensland Border Declaration Pass.

Quarantine information for people arriving in Queensland from overseas

Anyone arriving in Queensland from overseas is required to undergo mandatory quarantine in a hotel, at their own expense, for a minimum of 14 days unless they have received a quarantine exemption. For more information visit the Queensland Government website.

Frequently Asked Questions

What measures are you taking to ensure the safety of passengers?

We have developed a range of hygiene and communication measures for the terminal to help keep our passengers safe.

These include signage and queuing markers to remind people of the importance of physical distancing where possible, with some seating removed or marked unavailable to ensure this occurs. Increased cleaning will continue in our terminal, with particular focus on high traffic touch points, while hand sanitisers are in place throughout the terminal.

We need our passengers and other customers to help us keep them safe as well. Please use online options to lower the risks, follow directions displayed on signage, don’t travel if you are sick and download the COVIDSafe app.

Will there be physical distancing in the terminal’s dining and retail areas?

We are continuing to work closely with our food and beverage operators, retailers and other tenants about strategies for hygiene and physical distancing. Our partners have put a range of measures in place to reduce the risks.

We need our passengers and other customers to help us keep them safe as well. We ask them to please follow distancing and hygiene directions displayed on signage throughout the terminal, including dining and retail areas.

Will passengers have to wear face masks in the airport and when flying?

In keeping with the Australian aviation industry’s Domestic Passenger Journey Protocol and Federal Department of Health recommendations, face masks will not be required in airports. However, some airlines may ask passengers to wear a mask as an additional safety measure. Those passengers who would prefer to wear a face mask are welcome to do so.

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