Help us keep you safe

We are working with our passengers to support safe air travel.

A range of hygiene and communication measures are in place throughout the terminal to help keep our passengers safe, including increased cleaning and hand sanitiser available in several locations.

We are asking you for your help – and here’s what you can do:

  • Wear a face mask in the terminal, in line with government directions
  • Use online options to check in and book parking
  • Check in on arrival, using the Check In Queensland app
  • Don’t travel if you are sick
  • Practise good personal hygiene
  • Follow the markers in place throughout the terminal, physically distancing where practical

Flight information and changes

Please contact your airline or travel agent about flight bookings. Contact details can be found here.

Health advice

To prevent the spread of COVID-19, the Federal Department of Health advises practising good hygiene and physical distancing, including:

  • Wash your hands often with soap and water
  • Use alcohol-based hand sanitisers
  • Avoid touching your eyes, nose and mouth
  • Stay 1.5 metres away from other people whenever possible

Further information can be found here.

You should also follow Federal Department of Health advice for travellers.

COVID-19 restrictions in Queensland

From 1am Saturday 15 January 2022, domestic border restrictions for interstate travellers are no longer in place.

Information about COVID-19 restrictions in Queensland can be found on the Queensland Government website here. Details ofCOVID-19 hotspots declared by the Queensland Government can be found here, and requirements for close contacts and confirmed cases can be found here. The Queensland Government’s roadmap regarding domestic and international travel to Queensland can be viewed here.

International Travel

Information about the rules around international travel are available on the Australian Government and Queensland Government websites.

Frequently Asked Questions

Q: How do I know if I can travel to Queensland?

From 1am Saturday 15 January 2022, domestic border restrictions for interstate travellers are no longer in place. For more information about travelling to Queensland, visit the Queensland Government website.  

Q: What measures are you taking to ensure the safety of passengers?

We ask passengers to please remain mindful ofCOVID-19 management measures and in particular, the Queensland Government’s directive to wear a face mask in the terminal and not to travel if unwell. We continue to deliver a range of hygiene and communication measures to help keep our passengers safe. Increased cleaning continues, hand sanitisers are in place throughout the terminals, signage is installed to remind people to wear face masks and physically distance and regular announcements are being made. Where there is the chance to use online and contactless systems for air travel, please do so.

Q: Are passengers required to wear face masks in the airport?

Yes. Please wear a face mask inside and around the airport terminal, as per the Queensland Government’s directions. For more, read here.

Q: Am I required to be vaccinated to enter the airport?

Based on Queensland Government rules, the vaccination requirement only applies to people dining in at food and beverage outlets in airports, or entering airline lounges.  For more information about restrictions for unvaccinated people, visit the Queensland Government website.