Help us keep you safe

We are working with our passengers to support safe air travel, as restrictions ease and flight schedules increase.

A range of hygiene and communication measures are in place throughout the terminal to help keep our passengers safe, including increased cleaning and hand sanitiser available in several locations.

We are asking you for your help – and here’s what you can do:

  • Use online options to check in and book parking
  • Don’t travel if you are sick
  • Practise good personal hygiene
  • Follow the markers in place throughout the terminal, physically distancing where practical
  • Download the COVIDSafe app

Operating hours

The Townsville airport terminal is open when passenger services are operating. Opening hours remain reduced, but are increasing as airlines put on additional services.

The hours of operation for the runway and associated airfield operations remain unchanged for general aviation and other activities.

Flight information and changes

Please contact your airline or travel agent about flight bookings. Contact details can be found here.

Health advice

To prevent the spread of COVID-19, the Federal Department of Health advises practising good hygiene, including:

  • Cover your coughs and sneezes with your elbow or a tissue
  • Put used tissues straight into the bin
  • Wash your hands often with soap and water
  • Use alcohol-based hand sanitisers
  • Avoid touching your eyes, nose and mouth
  • Clean and disinfect frequently used surfaces such as bench tops, desks and doorknobs
  • Clean and disinfect frequently used objects such as mobile phones, keys, wallets and work passes
  • Increase the amount of fresh air available by opening windows or adjusting air conditioning
  • Stay 1.5 metres away from other people whenever possible

Further information can be found here.

You should also follow Federal Department of Health advice for travellers.

Government restrictions

The Australian and Queensland governments have released frameworks for easing of COVID-19 restrictions, including travel. To view, click here and here.

Restricted entry to Queensland

The Queensland Government has implemented restrictions around entry to Queensland. Currently, anyone who is not a Queensland resident or considered exempt from the restrictions will not be able to enter the state. Anyone who does enter the state requires a Queensland Border Declaration Pass. From July 10, interstate travellers – apart from people coming from Victoria – will be permitted to enter Queensland, subject to completing and signing a border declaration.

Restricted entry for travellers from Victoria

Any person - including Queensland residents - arriving in Queensland from Victoria is required by the Queensland Government to undergo mandatory quarantine in a hotel, at their own expense, for a minimum of 14 days. For more information, see the Queensland Government website.