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Checking-in
Your journey starts here. From check-in to gate directions, here’s everything you need to know to get your trip off to a great start.
Preparing for your flight
Get airport-ready
A smooth trip starts with a little planning. Check your airline's baggage guidelines before arriving, make sure your ID and booking details are ready to go, and allow plenty of time to get to the terminal, check-in, and clear security.
Travelling with kids or pets? We’ve got helpful tips to make the journey easier for everyone.
To and from the Airport
Your ride to the runway
Townsville Airport is just a short drive from the city centre, with parking and transport options to suit every traveller. Pre-book a spot in our Select or Saver Car Parks, or make use of the free 30-minute wait zone when getting dropped off.
Rideshare, taxi and shuttles also operate to and from the terminal for your convenience.
Checking-in
Check-in, then chill out
Check-in counters are located inside the terminal and open ahead of all scheduled flights. Some airlines also offer self-service kiosks or online check-in to save you time.
After checking in, head through security and into the departure lounge to relax before your flight.
Security
What to expect at Security Screening
Everyone entering the departure lounge, including friends and family, is required to go through security screening. This includes body scanners, X-ray screening of carry-on items, and random explosive trace checks.
Have questions or need support? Our friendly team is always on hand to help.
Shop & Dine
Snacks, sips & last-minute picks
Need a pre-flight coffee? Craving a quick bite? Forgot something essential? Townsville Airport’s dining and retail options have you covered. From great coffee to gifts and travel must-haves, everything you need is just steps from your gate.
Boarding
Time to head to your gate
Your gate number will be shown on the Flight Information Display Screens throughout the terminal. Keep an eye on them for the latest updates.
Domestic flights depart from the Departure Lounge, with Gates 1–5 located on the upper mezzanine level and Gates 6 & 7 on the ground floor. Once your gate is called, make your way to the gate with your boarding pass ready.
Need extra help? Airline staff are available to assist passengers who have requested additional support.
Have a safe flight!
You're on your way
Seats buckled and tray tables up, your adventure starts now! At Townsville Airport, we’re here to keep everything running smoothly so you can focus on what’s ahead.
Misplaced something? Visit our Lost Property page for assistance. Got feedback? We’d love to hear it, share your thoughts here and help us make your next journey even better.
Bon voyage! We’ll be ready to welcome you back when it’s time for your next adventure.
If you’ve requested assistance with your airline, airline staff will support you through boarding, seating, and any additional needs during your flight.
Travelling with mobility aids or medical devices? Your airline crew is trained to assist and will ensure your equipment is securely stored and available when you land.
Need Help?
Got questions about your journey through Townsville Airport? We’ve pulled together the top FAQs so you can move through the terminal with confidence.
If I have a disabled sticker on my vehicle, can I stop in front of the terminal?
Drivers dropping off or picking up a passenger with a disability kerbside at the front of the terminal must remain with the vehicle. This is due to increased security procedures implemented at all airports throughout Australia. Townsville Airport must abide by the security regulations determined by the Commonwealth Government.
There are two accessible bays provided in the pick-up/drop-off area which are signed, enabling a driver to collect and drop off for a maximum of 15 minutes. The driver must remain with the vehicle and have a valid permit displayed on the vehicle. If your passenger requires assistance to enter the terminal by a member of our Kerbside Concierge Team, please call 1800 225 878 to arrange prior to arrival.
Drivers of vehicles displaying a disabled permit sticker must remain with their vehicle; they cannot leave their vehicle unattended.
Should the driver need to leave the vehicle to assist the passenger, a number of alternate options are available:
- Option 1: Arrange for a third person to travel to the airport with the driver to escort the passenger(s) with a disability into the terminal while the driver remains with the vehicle.
- Option 2: Park your vehicle in the accessible car spaces located in the car park near the terminal. If you enter and exit the car park within 10 minutes, it’s free.
- Option 3: Use public transport options like taxis, hire cars or shuttle buses, which can drop you off directly at the terminal.
Are there accessible car spaces available at the airport?
Accessible car parking for passengers with accessibility requirements is provided within all car parks at Townsville Airport. These spaces are reserved for passengers with accessibility requirements, and for this reason, vehicles parking in these designated areas must display a valid Disability Parking Permit on the vehicle while parked.
What can I do before arriving at the airport if I have a passenger with a disability?
To request assistance, contact your airline directly when making your reservation and let them know if you’re travelling with a passenger who has a disability. This allows the airline to provide guidance and, if needed, make suitable arrangements at the airport or on the flight.
Please refer to your airline’s Conditions of Carriage for more information.
Does Townsville Airport have facilities that support passengers with a disability?
Yes, Townsville Airport is committed to supporting passengers with accessibility requirements. A Disability Access Facilitation Plan outlines the services and facilities available to assist passengers and ensure a more comfortable journey.
Which airline lounges are available?
Townsville Airport offers a Qantas Club for eligible passengers.
How do I find out if my flight is delayed?
Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly.
What’s the carry-on luggage weight limit?
Carry-on luggage weight limits vary depending on your airline. This is often included in your flight itinerary or booking details. For further clarification, contact your airline directly.
Does Townsville Airport offer free Wi-Fi?
Yes, Townsville Airport offers free Wi-Fi to its passengers and visitors, available throughout the terminal. Choose to log in via your social media account or email and opt in to receive updates from the airport and airline sales.
Is the airport open 24 hours?
Townsville Airport is open from 4:30 am to 11:30 pm every day. The terminal is not open 24 hours a day. For security reasons, the terminal is in “lockdown” between 11:30 pm and 4:30 am. Passengers and other persons are not permitted to enter the terminal during this time or sleep in the terminal overnight.
Am I able to leave luggage or keys for an incoming/outgoing passenger to collect?
Due to security regulations, luggage or keys cannot be left in the terminal for collection. The best alternative is to hire a locker and provide your friend or family member with the access code.
How early do I need to be at the airport for my flight?
Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. Be sure to check the guidelines provided by your airline.
Are there lockers at Townsville Airport?
Yes, lockers are available at the front of the terminal on Stinson Avenue. Prices vary depending on the number of hours required. For support or to report an issue, contact Rent A Locker on 1300 955 554 or at support@rentalocker.com.au.
Pre-Flight Essentials
Simple info to help you fly through the terminal.
