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Travelling with Pets
We know pets are part of the family, and we’re here to help make their journey as smooth as yours. Most airlines allow cats and dogs to travel in the aircraft’s cargo hold and you’ll need to book through an approved pet transport agent.
Below, you’ll find everything you need to know to get your pet travel-ready, from contacts and locations to drop-off times and support.
Qantas
Booking & Enquiries:
Qantas Freight: 13 12 13
After hours: 07 4728 2932 or 0415 990 074
Fly your pet with Qantas
Where to Go
Qantas Freight Building, Coral Sea Drive
(Just before the main airport entry)
Opening Hours
Monday to Friday: 7:00am – 5:00pm
For travel outside these hours, contact Qantas Freight for instructions.
Virgin Australia
Booking & Enquiries:
Virgin Cargo: 13 82 87
Fly your pet with Virgin
Where to Go
Virgin Cargo Building, Halifax Street
Drop-off & Pick-up Times
- Drop-off: At least 2 hours before departure
- Pick-up: Around 45 minutes after arrival
Operating Hours:
Please call: 13 82 87 for current times.
Pet Travel Agents
Jetpets:
Bookings & enquiries: 1300 668 309
Email: info@jetpets.com.au
Website: https://www.jetpets.com.au
PetFlyers:
Bookings & enquiries: 1800 738 359
Email: enquiries@petflyers.com.au
Website: https://petflyers.com.au/
Dogtainers:
Bookings & enquiries: 1300 13 52 52
Email: townsville@dogtainers.com.au
Website: https://petflyers.com.au/
Need Help?
Got questions about your journey through Townsville Airport? We’ve pulled together the top FAQs so you can move through the terminal with confidence.
Which airline lounges are available?
Townsville Airport offers a Qantas Club for eligible passengers.
How do I find out if my flight is delayed?
Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly.
What’s the carry-on luggage weight limit?
Carry-on luggage weight limits vary depending on your airline. This is often included in your flight itinerary or booking details. For further clarification, contact your airline directly.
Are there vegetarian, vegan, or gluten-free options available?
Yes. Many of our food outlets cater to dietary requirements. Check in-store menus or speak to staff for options that suit your needs. To plan ahead, visit our individual store listings.
Can I bring my own food to the airport?
Yes, you’re welcome to bring your own snacks or meals. If you have onward international travel, be sure to check restrictions on liquids and food items. You can find more information on taking food overseas here.
What are the opening hours for shops at the airport?
Most shops operate in line with flight schedules. For the most accurate opening hours, we recommend checking our individual store listings.
Are there car rental services at Townsville Airport?
Yes – major rental car companies have desks inside the terminal. Pre-booking is recommended, especially during peak periods.
How far is Townsville Airport to the city centre?
Townsville Airport is around a 10-minute drive from the city centre.
Where is the rideshare pick-up zone?
Rideshare pick-up is located outside the terminal in the designated rideshare area.
Are there lockers at Townsville Airport?
Yes, lockers are available at the front of the terminal on Stinson Avenue. Prices vary depending on the number of hours required. For support or to report an issue, contact Rent A Locker on 1300 955 554 or at support@rentalocker.com.au.
