Airline Info

Need to make a booking, check a flight, or follow up after you travel? Here’s how to get in touch with the airlines that operate from Townsville Airport.

 

Virgin Australia

Phone: 136 789

Website: virginaustralia.com.au
 

 

Jetstar

Phone: 131 538

Website: jetstar.com


 

Qantas

Phone: 131 313

Website: qantas.com.au
 

 

QantasLink

Phone: 131 313

Website: QantasLink

 

 

Airnorth

Phone: 1800 627 474

Website: www.airnorth.com.au

 

 

Alliance Airlines

Phone: 07 3212 3212

Website: www.allianceairlines.com.au

 

 

Regional Express

Phone: 131 713

Website: www.rex.com.au


 

Hinterland Aviation

Phone: 07 4759 3777

Reservations: 1300 359 428

Website: www.hinterlandaviation.com.au


 

Aerlink

Phone: 07 3621 8302

Website: www.aerlink.au

 

 

SmartLynx

Phone: 1300 759 872

Website: www.smartlynx.au

Need Help?

Got questions about your journey through Townsville Airport? We’ve pulled together the top FAQs so you can move through the terminal with confidence.

All FAQs
Which airline lounges are available?

Townsville Airport offers a Qantas Club for eligible passengers.  

How do I find out if my flight is delayed?

Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly. 

What’s the carry-on luggage weight limit?

Carry-on luggage weight limits vary depending on your airline. This is often included in your flight itinerary or booking details. For further clarification, contact your airline directly. 

Does Townsville Airport offer free Wi-Fi?

Yes, Townsville Airport offers free Wi-Fi to its passengers and visitors, available throughout the terminal. Choose to log in via your social media account or email and opt in to receive updates from the airport and airline sales. 

Is the airport open 24 hours? 

Townsville Airport is open from 4:30 am to 11:30 pm every day. The terminal is not open 24 hours a day. For security reasons, the terminal is in “lockdown” between 11:30 pm and 4:30 am. Passengers and other persons are not permitted to enter the terminal during this time or sleep in the terminal overnight. 

Am I able to leave luggage or keys for an incoming/outgoing passenger to collect?

Due to security regulations, luggage or keys cannot be left in the terminal for collection. The best alternative is to hire a locker and provide your friend or family member with the access code.

How early do I need to be at the airport for my flight?

Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. Be sure to check the guidelines provided by your airline. 

Are there lockers at Townsville Airport?

Yes, lockers are available at the front of the terminal on Stinson Avenue. Prices vary depending on the number of hours required. For support or to report an issue, contact Rent A Locker on 1300 955 554 or at support@rentalocker.com.au

What are the future plans for development at Townsville Airport?

The Townsville Airport 2023-2043 Master Plan can be viewedhere. 

Who do I contact about aircraft noise concerns?

Townsville Airport is a Joint User facility. Noise management on airport is controlled by aircraft noise abatement procedures and routine aircraft noise monitoring undertaken by the Airport and the Department of Defence. RAAF Base Townsville manages the toll-free noise enquiry hotline for any community complaints. Please call the Aircraft Noise Enquiries hotline on 1800 802 584 to lodge any noise complaints. 

How are flight paths chosen?

Ideally, aircraft fly by the most direct route and at the optimum altitude for reasons of economy and efficiency of flight operations. However, it is not always possible for aircraft to fly optimum routes because of noise and safety considerations and the competing demands of other airspace users. 

Some of the factors that influence flight paths are: 

  • Runway orientation 
  • The need to separate arriving and departing aircraft 
  • The need to provide an appropriate safety buffer around aircraft following the same path or on intersecting paths 
  • The need to integrate the flight paths for each airport in the region 
  • Aircraft performance limitations, e.g. rate of turn, climb and descent rates 
  • Avoidance of hills or other obstructions 
  • Minimisation of noise impact where possible 
  • Weather conditions 
  • Avoidance of restricted airspace, (usually for security or safety reasons) 
  • Efficient use of airspace. 
What are flight paths and flight zones?

While flight paths are often depicted as single lines on a map, it is not possible for all aircraft following a flight path to fly precisely along the same line. In practice, flight paths tend to be corridors that can be several kilometres wide. 

Flight paths show where the aircraft fly most of the time, while flight zones describe in more general terms the airspace that may be used by aircraft operating to and from the airport. Flight zones include all the flight paths and adjacent airspace which may be used by aircraft for safety and other operational reasons. Aircraft will be seen and heard anywhere in the flight zone around an airport. 

Aircraft operating at low altitudes creating the most noise are generally found within a radius of about 10 nautical miles (19km) from the aerodrome. For example, an aircraft preparing to land would be at an altitude of about 3000 feet (approximately 900 m) at 10 nautical miles from the runway threshold. Departing aircraft are usually higher than arriving aircraft at equal distances from the aerodrome. Aircraft will, of course, also be seen and heard outside this 10-nautical mile radius. 

aboriginal-flag Acknowledgement of Country

Townsville Airport acknowledges the Wulgurukaba people as Traditional Custodians of the land on which we operate. We also acknowledge the neighbouring Bindal, Manbarra, Gudjal, Gugu Badhun, Nywaigi and Warrgamay peoples.

We pay respect to their Elders past, present and future and value the traditions, cultures and aspirations of First Australians. We recognise their continued connection to the lands, seas and skies upon which Townsville Airport operates.