Pick-Up and Drop-Off Zone

Yes, our car parks are open 24 hours.

There are two car parking options at Townsville Airport – Saver and Select. Pre-book your parking prior to arrival and save at https://prebook.townsvilleairport.com.au/en/

Townsville Airport must abide by the security regulations determined by the Commonwealth Government. Townsville Airport is a ‘Restricted Parking Zone’ – no parking area unless otherwise authorised. Passenger drop off and collection at the terminal is restricted to the following:  

Passenger set down and collection is allowed at the public zone as per the signage. In accordance with Australian Road Rule 168 ‘No Parking’ and signage onsite, state drivers must remain with their vehicle with the passenger present at the kerbside for immediate pickup and on drop-off, exit the vehicle immediately after stopping. 

Pre-book parking online here for a contactless parking option. 
 
Upon arrival at the car park, our license plate recognition cameras will scan your number plate and match it to your online booking and the boom gate will automatically open. 
 
If the boom gate doesn’t open, scan the QR code found in your Booking Confirmation email. 

You can cancel or make changes to your parking booking up to 12 hours before your scheduled arrival time. To do this, select ‘Manage My Booking’ at https://prebook.townsvilleairport.com.au/en/. You’ll need your booking reference number, as well as the email address used to make the booking. You can also manage your booking through the confirmation email sent after your booking was made. Cancellation or changes to your booking inside the 12-hour period will be addressed by our car park team on a case-by-case basis. You can contact Townsville Airport via prebook@tsvairport.com.au or +617 4727 3211. 

You will receive a full refund on your car park booking.

You can cancel or make changes to your booking on the ‘Manage My Booking’ page. For more assistance, contact Townsville Airport via email at tsvcarpark@tsvairport.com.au or +61 7 4727 3211.

Due to our car park’s size limits, we are unable to accommodate vehicles other than standard light vehicles. It is your responsibility to ensure your vehicle complies with the size and height restrictions.

Yes, Townsville Airport offers free Wi-Fi to its passengers and visitors, available throughout the terminal. Choose to log in via your social media account or email and opt in to receive updates from the airport and airline sales. 

Townsville Airport is open from 4:30 am to 11:30 pm every day. The terminal is not open 24 hours a day. For security reasons, the terminal is in “lockdown” between 11:30 pm and 4:30 am. Passengers and other persons are not permitted to enter the terminal during this time or sleep in the terminal overnight. 

Due to security regulations, luggage or keys cannot be left in the terminal for collection. The best alternative is to hire a locker and provide your friend or family member with the access code.

Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. Be sure to check the guidelines provided by your airline. 

Drivers dropping off or picking up a passenger with a disability kerbside at the front of the terminal must remain with the vehicle. This is due to increased security procedures implemented at all airports throughout Australia. Townsville Airport must abide by the security regulations determined by the Commonwealth Government. 

There are two accessible bays provided in the pick-up/drop-off area which are signed, enabling a driver to collect and drop off for a maximum of 15 minutes. The driver must remain with the vehicle and have a valid permit displayed on the vehicle. If your passenger requires assistance to enter the terminal by a member of our Kerbside Concierge Team, please call 1800 225 878 to arrange prior to arrival. 

Drivers of vehicles displaying a disabled permit sticker must remain with their vehicle; they cannot leave their vehicle unattended. 

Should the driver need to leave the vehicle to assist the passenger, a number of alternate options are available: 

• Option 1: Arrange for a third person to travel to the airport with the driver to escort the passenger(s) with a disability into the terminal while the driver remains with the vehicle. 
• Option 2: Park your vehicle in the accessible car spaces located in the car park near the terminal. If you enter and exit the car park within 10 minutes, it’s free. 
• Option 3: Use public transport options like taxis, hire cars or shuttle buses, which can drop you off directly at the terminal. 

Accessible car parking for passengers with accessibility requirements is provided within all car parks at Townsville Airport. These spaces are reserved for passengers with accessibility requirements, and for this reason, vehicles parking in these designated areas must display a valid Disability Parking Permit on the vehicle while parked.

To request assistance, contact your airline directly when making your reservation and let them know if you’re travelling with a passenger who has a disability. This allows the airline to provide guidance and, if needed, make suitable arrangements at the airport or on the flight. 

Please refer to your airline’s Conditions of Carriage for more information. 

Yes, Townsville Airport is committed to supporting passengers with accessibility requirements. A Disability Access Facilitation Plan outlines the services and facilities available to assist passengers and ensure a more comfortable journey.