FREQUENTLY ASKED QUESTIONS

Parking

IS THE CAR PARK OPEN 24 HOURS?

Yes, our car parks are open 24 hours.

HOW MUCH WILL IT COST TO PARK AT TOWNSVILLE AIRPORT?

There are two car parking options at Townsville Airport – Saver and Select. Book your parking online at www.prebook.townsvilleairport.com.au.

WHY IS THERE IS NO PARKING IN FRONT OF THE TERMINAL?

Townsville Airport must abide by the security regulations determined by the Commonwealth Government. Townsville Airport is a ‘Restricted Parking Zone’ – no parking area unless otherwise authorised. Passenger drop off and collection at the terminal is restricted to the following:

Passenger set down is allowed at the front of the terminal as per signage. Australian Road Rule 168 for ‘No Parking’ signs, states drivers must remain with their vehicles and are to drive on within the required time of 1 minute.

Vehicles displaying a disabled permit sticker are permitted double the time in the pick-up/drop off area (as per Australian Road Rule 206) – meaning drivers with a disabled sticker can park for 2 minutes at the passenger set down area (instead of the 1 minute allocation given to other vehicles).

In addition, two (2) Accessible bays provided in the pick-up/drop off area which are signed enabling a driver to collect and drop off for a maximum of 15 minutes. The driver must remain with the vehicle and have a valid permit displayed on the vehicle. If your passenger requires assistance to enter the terminal by a member of our Kerbside Concierge Team, please call 1800 225 878 to arrange prior to arrival.

Drivers of vehicles displaying a disabled permit sticker must remain with their vehicle; they cannot leave their vehicle unattended.

The regulations surrounding ‘Bus Zones’ (Australian Road Rule 183) and ‘Loading Zones’ for authorised vehicles (Australian Road Rule 179) remain consistent for all vehicles – there are no exceptions for drivers displaying a disabled permit sticker.

There are clearly marked spaces for vehicles displaying disabled permit stickers in both the Saver and Select car parks at Townsville Airport.

IF I HAVE A DISABLED STICKER ON MY VEHICLE, CAN I STOP IN FRONT OF THE TERMINAL?

Drivers dropping off or picking up a passenger with a disability kerbside at the front of the terminal must remain with the vehicle. This is due to increased security procedures implemented at all airports throughout Australia. Townsville Airport must abide by the security regulations determined by the Commonwealth Government.

Passenger drop off and collection at the terminal is restricted to the following:

Vehicles displaying a disabled permit sticker are permitted double the time in the pickup/drop off area (as per Australian Road Rule 206) – meaning drivers with a disabled sticker can park for 2 minutes at the passenger set down area (instead of the 1 minute allocation given to other vehicles).

In addition, two (2) Accessible bays provided in the pick-up/drop off area which are signed enabling a driver to collect and drop off for a maximum of 15 minutes. The driver must remain with the vehicle and have a valid permit displayed on the vehicle. If your passenger requires assistance to enter the terminal by a member of our Kerbside Concierge Team, please call 1800 225 878 to arrange prior to arrival.

Drivers of vehicles displaying a disabled permit sticker must remain with their vehicle; they cannot leave their vehicle unattended.

Should the driver need to leave the vehicle to assist the passenger, a number of alternate options are available:

Option 1: Arrange for a third person to travel to the airport with the driver to escort the passenger(s) with a disability into the Terminal whilst the driver remains with the vehicle.

Option 2: Parking your vehicle in the accessible car spaces located in the car park that’s close to the Terminal. If you enter and exit the car park within 10 minutes, it’s free.

Option 3: There are public transport vehicles that are able to transfer you to the airport and drop you at the front of the Terminal including taxis, hire cars and shuttle bus services.

ARE THERE ACCESSIBLE CAR SPACES AVAILABLE AT THE AIRPORT?

Accessible car parking for passengers with accessibility requirements is provided within all car parks at Townsville Airport. These spaces are reserved for passengers with accessibility requirements and for this reason, vehicles parking in these designated areas must display a valid Disability Parking Permit on the vehicle while parked.

DO YOU OFFER CONTACTLESS PAYMENTS?

Booking online provides a contactless parking option. Book and confirm your parking online, then simply drive up, drive in and fly out with our licence plate recognition. Alternatively tap the card used to make your booking on the entry machine. You can exit by tapping the same card. Drive-up parking also provides a contactless option using the same method on entry and exit. You can obtain a receipt at the exit point.

What is your cancellation policy if my flight is cancelled due to COVID-19, or if my travel plans change?

You can cancel or make changes to your parking booking up to 12 hours before your scheduled arrival time. To do this, select ‘Manage My Booking’ at https://prebook.townsvilleairport.com.au/en/. You’ll need your booking reference number, as well as the email addressed used to make the booking. You can also manage your booking through the confirmation email sent after your booking was made. Cancellation or changes to your booking inside the 12-hour period will be addressed by our car park team on a case-by-case basis. You can contact the Townsville Airport via prebook@tsvairport.com.au or +617 4727 3211

What happens if I book and the car park closes?

You will receive a full refund on your car park booking.

How can I get help with an existing booking?

You can cancel or make changes to your booking on the ‘Manage My Booking’ page at https://prebook.townsvilleairport.com.au/en/. For more assistance, contact the Townsville Airport via prebook@tsvairport.com.au or +61 7 4727 3211