FREQUENTLY ASKED QUESTIONS

Travelling

IS THE AIRPORT OPEN 24 HOURS?

No, Townsville Airport is open from 4:30am to 11:00 pm every day. For security reasons the terminal is in “lock down” between 11:00pm and 4:30am. Passengers and other persons are not permitted to enter the terminal during this time or sleep in the terminal overnight.

WHERE IS THE INTERNATIONAL TERMINAL LOCATED?

The international and domestic arrivals and departures are all located within the main terminal building. The International Terminal is located to the left of the check-in counters and has its own screening point.

IS THERE AN INTERNATIONAL CURRENCY EXCHANGE?

There is currently no facility to exchange money at Townsville Airport.

IS THERE A DUTY FREE SHOP?

Yes, the Duty Free Shop is located in the Departure Lounge and Arrivals Hall of the International Terminal.

ARE THERE ATMS AT TOWNSVILLE AIRPORT?

There are two ATMs in the terminal. One is located before screening and the other is in the Departure Lounge.

HOW DO I FIND OUT IF MY FLIGHT IS DELAYED?

Please contact your airline directly for schedule updates or check our Flight Information Display screens located in the terminal and on our website.

WHAT IS THE WEIGHT LIMIT I CAN TAKE IN MY CARRY-ON LUGGAGE?

Every airline has different weight requirements for carry-on and checked luggage. Please check with the airline you are flying with. This information is often included with your flight itinerary or e-ticket.

WHO CAN I CONTACT ABOUT LOST PROPERTY

If you have left something on board your flight, please contact your airline directly. If you have lost something in the terminal, please contact our Customer Service Officers on 1800 225 878 or 0408 715 500. Customer Service Officers are available seven days per week during airport operating hours.

HOW EARLY DO I HAVE TO BE AT THE AIRPORT BEFORE MY FLIGHT?

You are required to check in 45 minutes prior to departure for domestic flights and 90 minutes prior to departure for international flights. Please check with your airline for specific times.

ARE THERE LOCKERS AT TOWNSVILLE AIRPORT?

There are no lockers or baggage storage facilities at Townsville Airport.

WHAT CAN I DO BEFORE ARRIVING AT THE AIRPORT IF I HAVE A PASSENGER WITH A DISABILITY?

To request assistance, please contact your airline directly when making a reservation and advise them if you have a passenger with a disability. This will enable the airline to inform you and, where required, make suitable arrangements at the airport or during the flight to assist you.

Please refer to your airline’s Conditions of Carriage for all information relating to passenger assistance.

DOES TOWNSVILLE AIRPORT HAVE FACILITIES THAT SUPPORT PASSENGERS WITH A DISABILITY?

Townsville Airport wants to ensure that our customers with accessibility requirements can travel as comfortably and hassle-free as possible. A Disability Access Facilitation Plan has been produced for Townsville Airport and details the services and facilities available for our passengers with accessibility requirements.

AM I ABLE TO LEAVE LUGGAGE OR KEYS FOR AN INCOMING/OUTGOING PASSENGER TO COLLECT?

Due to security regulations, keys or luggage cannot be left in the terminal for collection by another person.